Refund policy
Almost all items are eligible for return, please see below for exceptions and rules:
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, makeup, and damage free.
- Original tags must be attached and intact.
- If you feel you have received a defective or damaged item please contact us within 3 business days of the delivery date.
Final sale or discounted items will not be accepted for return. Final sale items include:
- Swimwear
- Intimates
- Hats
- Jewelry
- Sale
How to make a return
Return for a refund or store credit:
- Must be postmarked within 30 days of the delivery date.
- Return shipping cost are the customer's responsibility. If using a label provided by us the customer agrees to have the cost of the shipping withheld from their refund.
- Refunds are refunded back to the original form of payment.
When mailing a return:
- Please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return to our warehouse.
- Please provide either the original receipt or include a piece of paper with your name and order number in the package.
- Send returns to the following address:
Lucy James Clothing
4814 Sale Lane
Lake Charles, LA 70605
Returns are processed within 5 business days of receipt, and you will be emailed when we process your return.