Refund policy

Almost all items are eligible for return, please see below for exceptions and rules:
  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, makeup, and damage free.
  • Original tags must be attached and intact.
  • If you feel you have received a defective or damaged item please contact us within 3 business days of the delivery date.

Final sale or discounted items will not be accepted for return. Final sale items include:

  • Swimwear
  • Intimates 
  • Hats
  • Jewelry 
  • Sale


How to make a return 

Return for a refund or store credit:

  • Must be postmarked within 30 days of the delivery date.
  • Return shipping cost are the customer's responsibility. If using a label provided by us the customer agrees to have the cost of the shipping withheld from their refund. 
  • Refunds are refunded back to the original form of payment.

When mailing a return:

  • Please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return to our warehouse.
  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
  • Send returns to the following address:
Lucy James Clothing
4814 Sale Lane 
Lake Charles, LA 70605
Returns are processed within 5 business days of receipt, and you will be emailed when we process your return.